Localhost Sdn Bhd

Refund Policy

Last updated: 9 September 2026

Domain registration works differently from most online purchases, so read this before you order. When you register or renew a domain we pay the registry immediately and the registry does not refund that fee. A registered domain is therefore not refundable, even on the day you register it. What follows sets out the cases where we do refund, and the one case where you should think carefully before ordering.

1. When we refund in full

• We could not register the name. Your payment cleared but the registry rejected or could not complete the order — most often because another registrant took the name first. We refund the full amount for that name.
• We charged you twice. A duplicate charge for the same order is refunded in full as soon as we confirm it.
• We charged the wrong amount. Where the amount taken exceeds the price shown at checkout, we refund the difference.
• You paid but never received the service. Payment settled and no domain, renewal, or restore was performed against it.

2. When we do not refund

• The domain is registered and you changed your mind. The registry fee is spent. This includes a name you typed incorrectly, so check the spelling at checkout.
• A renewal you did not want. Renewals are only submitted on your instruction. Once submitted, the term is bought and the fee is gone.
• A domain suspended for abuse or for false registrant data. Fees are not returned where we suspend under the Terms of Service.
• A domain you transferred away during a term you already paid for. The remaining term travels with the domain.
• Restore fees for a domain recovered from redemption. The registry charges these to us whether or not you keep the name afterwards.

3. Failed and pending payments

Where a payment fails at the bank, no charge stands and there is nothing to refund. A payment that shows as pending is one the bank has not yet settled; it either completes or reverses on its own, usually within one business day, and no domain is registered against it in the meantime. Do not pay a second time for the same order while one is pending — contact us instead.

4. Account credit

Credit added to your account balance is applied to future orders and is not withdrawable as cash. Where credit was added in error, we correct the balance rather than pay it out.

5. How to request a refund

Contact us with the order number and the domain concerned, within 30 days of the charge. We confirm whether the case falls under section 1 and, where it does, submit the refund to the original payment method within 7 business days. Your bank decides how quickly the money appears — usually a further 3 to 10 business days for online banking and card refunds.

6. Chargebacks

Raise the issue with us before disputing a charge with your bank. A chargeback against a domain that was registered as ordered leads us to suspend the domain until the balance is settled, and we recover the fee the bank charges us for the dispute.

7. Contact

Refund requests and questions go to